Please feel free to return your journal within two weeks as long as it is unused and in a sellable condition. You will need to pay for the return postage and we strongly suggest you use a signed for option as we can't issue a refund until we receive the goods and have checked that they are in good condition.
Please note that you are responsible for providing the correct shipping address. We cannot be held responsible for delayed or lost deliveries if the address provided is incorrect. If you are using PayPal, or other payment platform, please ensure that the shipping address on your account is up-to-date and correct prior to placing your order.
If your journal is returned to us due to an incorrect or incomplete address, or you were unable to collect your item from the local post office or courier depot, we will only refund you the cost of the goods and not the shipping.
You can email us with any problems or questions at email@example.com and we will be happy to help!
Our promise to you
We’re here to create happier futures by encouraging positive habits today. We believe so strongly in the quality and content of our journals that we would like to offer you a 3-month money-back guarantee.
If you use any of our journals for 3 months but don’t feel they have helped to instil positive habits in your family, we are happy to issue a full refund on return of your completed journal.
Simply email us at firstname.lastname@example.org with your order details to arrange the return of your completed journal to us. You are responsible for covering the cost of your return.