FAQs

Where is my order?

Posted by Alex Fox on

We aim to ship orders same or next working day. Generally orders made before 2pm (GMT) are shipped same day from the UK. COVID-19 update We are still shipping same or next working day. However due to increased volumes and challenging working conditions the postal services in the UK and abroad are experiencing delays. Delivery times are therefore less predictable and may take longer. Please be patient if your parcel hasn't arrived yet and leave enough time before getting in touch with us. Unfortunately once your parcel is in the postal system there is nothing we can do to speed...

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Is the journal available in any shops?

Posted by Francesca Geens on

We are currently available in a small number of shops in the UK including Liberty London. If you are a retailer who is interested in stocking the journal please email hello@happyselfjournal.com. We are currently only stocking those with a physical retail presence.

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I still have a question how can I contact you?

Posted by Francesca Geens on

If you haven't found the answer to what you are looking for please drop us an email at hello@happyselfjournal.com and Francesca, Katie, Amy or Ann will get back to you soonest.

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What is your return policy?

Posted by Francesca Geens on

Please feel free to return your journal within two weeks as long as it is unused and in a sellable condition. You will need to pay for the return postage and we strongly suggest you use a signed for option as we can't issue a refund until we receive the goods and have checked that they are in good condition. You can email us with any problems or questions at hello@happyselfjournal.com

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How much do you charge for postage and packaging?

Posted by Alex Fox on

Don't you just hate those sites which don't disclose the shipping costs until you are on the final check-out screen? Me too. We use Royal Mail. Here are our postage and packaging charges to Australia: 1 Journal: 9.00 AU$ Standard Shipping or 20.00 AU$ Tracked Shipping 2 Journals: 14.50 AU$ Standard Shipping or 23.50 AU$ Tracked Shipping 3+ Journals: FREE Tracked Shipping  

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